If you're experiencing issues with your integration suddenly becoming disabled, several factors could be at play. Here are some possible reasons:
- Generic Communication Error: A generic communication error between your system and the integration service could also lead to its disabling. This might be due to network issues, server outages, or other technical glitches. Try to re-enable the integration:
- Click on the three-dotted menu in the top-right corner.
- Select Enable...
- Confirm by clicking Enable again.
- Check if the problem persists by either importing or sending a test object.
- Authentication Error: Your integration may have become disabled due to an authentication error. This could occur if the credentials used for authentication have expired or become invalid. Use re-authentication option to refresh your access token or password:
- Click on the three-dotted menu in the top-right corner.
- Select Re-authenticate...
- Confirm your action and provide your credentials when asked.
- Check if the problem persists by either importing or sending a test object.
- Insufficient Permissions: If the integration lacks sufficient permissions to access certain resources or perform specific actions, it might be disabled. Review the permissions granted to the integration and ensure they meet the requirements.
- Required Custom Field Missing Value: Sometimes, an integration can be disabled if it encounters an error related to a required custom field that lacks a value provided by your system. Set all custom fields to optional to prevent this error from happening.
If you're experiencing any of these issues or need further assistance, please don't hesitate to contact support for further assistance.